Courtesy translation. In case of any discrepancy, the Portuguese version prevails.

Terms and Conditions of Sale

These Terms and Conditions govern the use of the website giestasmobiliario.com and the conditions applicable to the purchase of products sold by Giestas Mobiliário. By placing an order through this website, the customer declares that they have read, understood and accepted these Terms and Conditions.

1. Company Identification

• Trade name: Giestas Mobiliário
• Owner: Paula Alexandra dos Santos Rocha Trigueira
• Tax ID (NIF): 197545912
• Address: Rua da Passagem n.º 680, 4440-565 Valongo
• Email: geral@giestasmobiliario.com
• Telephone: +351 937 519 516

2. Products and Information Provided

Giestas Mobiliário sells furniture, decorative items and other products related to the home and interiors sector.

We strive to ensure that all information presented on the website — descriptions, images, prices, materials, finishes and technical characteristics — is correct and up to date.

Images may show slight variations in colour, texture, tone or finish, due to lighting, the customer’s screen, the nature of the materials or the artisanal manufacturing process.

In products made of wood, lacquered finishes, fabrics, stone, metal or other natural materials, variations inherent to the raw material may occur. These variations are not considered defects when they do not compromise the product’s functionality or quality.

3. Prices

All prices shown on the website include VAT at the legal rate in force, unless expressly stated otherwise.

Prices may be changed at any time without prior notice. Changes do not affect orders that have already been confirmed and paid for.

Delivery, assembly or other additional service costs are shown separately, where applicable.

4. Orders

An order is only considered valid after payment has been confirmed or validated by the financial institution, where applicable. After confirmation, the customer receives a message with the main details of the purchase.

Giestas Mobiliário reserves the right to refuse or cancel orders in the event of:

• obvious pricing error;
• product unavailability;
• suspected fraud;
• failure to comply with payment conditions;
• impossibility of fulfilling the order.

In these cases, any amount already paid is refunded in full.

5. Payment Methods

We offer the following payment methods:

• Credit or debit card
• Multibanco
• MB Way
• Instalment payment through Klarna

Payments are processed by the Mollie platform or another duly authorised payment service provider. Giestas Mobiliário does not store customers’ bank details or payment card data.

The production, preparation or shipping of orders only begins after payment has been confirmed or validated by the financial institution, where applicable.

6. Instalment Payment (Klarna)

With instalment payment, the customer enters into a contract directly with Klarna, and Klarna’s terms and conditions apply.

The approval, refusal, deadlines, instalments, charges and other conditions of the financing are Klarna’s responsibility. Giestas Mobiliário does not interfere in the credit assessment nor guarantee approval of the request.

In the event of a return, cancellation or termination of the purchase, the refund or financial settlement is processed in accordance with Klarna’s conditions.

7. Delivery Times

Items are delivered within an estimated period of 15 to 60 days, unless otherwise indicated on the product page, in the order confirmation or in later communication to the customer.

The period may vary depending on product availability, the type of item, personalisation, the size of the order, the delivery location, the supplier, the carrier or the production stage. Whenever a delay is foreseeable, we inform the customer by email, telephone or WhatsApp.

Force majeure situations — such as strikes, accidents, natural disasters, epidemics, stock shortages, supplier delays or logistical problems — may cause delays not attributable to Giestas Mobiliário.

8. Deliveries

Unless expressly stated otherwise, delivery includes only the transport of the items to the agreed location. It does not include assembly, installation, removal of packaging, transport to upper floors without a lift or other special handling.

The customer must ensure suitable conditions for delivery, namely access, parking and sufficient dimensions of doors, lifts, stairs and corridors.

If delivery is not possible due to lack of access conditions, the customer’s absence, incorrect details or impossibility of receipt, the customer is contacted to reschedule and additional costs for a new delivery may be charged.

9. Delivery Costs

10. Assembly Service

Assembly is not included in the price of the products, unless expressly stated otherwise. If the customer wishes to have this service, they must request it in advance; it is quoted and contracted separately by telephone on +351 937 519 516 or by email at geral@giestasmobiliario.com.

11. Receiving the Order

At the time of delivery, the customer must check the external condition of the packaging and the products.

If the customer detects visible damage, damaged packaging, signs of inadequate transport or missing items, they must note this on the carrier’s delivery document and report it to Giestas Mobiliário as soon as possible, preferably with photographs. Failure to carry out this check may make it harder to analyse transport-related complaints.

12. Order Cancellation

The customer may cancel the order up to 24 hours after payment, provided it has not yet entered the production, preparation, personalisation or dispatch stage. The request must be made by email (geral@giestasmobiliario.com) or telephone (+351 937 519 516).

For personalised, made-to-measure products or products ordered specifically for the customer, cancellation may not be accepted once production, preparation or purchase from the supplier has begun.

This policy does not limit the right of withdrawal provided for in the following section, where applicable.

13. Right of Withdrawal

For purchases made at a distance or away from business premises, the consumer has 14 calendar days to withdraw from the contract, without having to give a reason, under Decree-Law No. 24/2014.

The period runs from the day on which the customer, or a third party indicated by them, takes physical possession of the goods.

To exercise this right, the customer must communicate their decision by means of an unequivocal statement, for example using the withdrawal form template, sent to:

• Email: geral@giestasmobiliario.com
• Address: Rua da Passagem n.º 680, 4440-565 Valongo

14. Exclusions to the Right of Withdrawal

Under the law, the right of withdrawal does not apply, namely, to:

• products manufactured to the customer’s specifications;
• personalised products, made to measure or individually configured for the customer;
• items which, by their nature, cannot be sent back or may deteriorate quickly.

This exclusion is especially relevant to furniture made to order, with a specific choice of dimensions, fabrics, finishes, lacquers, materials or special configurations.

15. Returns Policy

Where applicable, the item must be returned in the same condition in which it was delivered, with no signs of misuse, in the original packaging wherever possible, with all accessories, manuals and components, and accompanied by the respective invoice.

To start the process, the customer must contact us by telephone on +351 937 519 516 or by email at geral@giestasmobiliario.com. We may ask for photographs of the item and the packaging before authorising collection.

The customer must return the goods within 14 days of communicating the decision to withdraw.

16. Return Costs

Giestas Mobiliário bears the return costs in the following cases:

• internal shipping error;
• product with a confirmed manufacturing defect;
• damage occurring during transport, duly reported;
• product received differs from the one ordered.

In all other cases, the direct return costs (transport, collection, special packaging or other logistics costs) are borne by the customer.

17. Refund

The refund is made within a maximum of 14 days from the date on which the customer communicates the decision to withdraw, using the same payment method used for the purchase, unless expressly agreed otherwise. It includes the standard delivery costs paid by the customer.

Giestas Mobiliário may withhold the refund until it receives the returned goods or until the customer provides proof of having sent them, whichever occurs first.

For instalment payments, the refund is processed in accordance with the conditions of the financial institution involved.

Any loss in value resulting from handling of the goods beyond what is necessary to verify their nature, characteristics and functioning, as well as damage or missing components, may be deducted from the amount to be refunded.

18. Legal Guarantee

Products sold by Giestas Mobiliário benefit from the legal guarantee of conformity of 3 years from delivery, under Decree-Law No. 84/2021.

In the event of a lack of conformity, the consumer may exercise the rights provided for by law: repair, replacement, appropriate price reduction or termination of the contract.

The legal guarantee does not cover damage resulting from the situations indicated in section 21.

19. Giestas Mobiliário Commercial Guarantee

Giestas Mobiliário may grant a lifetime commercial guarantee on original products whose conception and design have been fully developed by the brand. This guarantee is in addition to the legal guarantee and does not limit, replace or reduce the consumer’s legal rights.

The lifetime commercial guarantee covers exclusively structural manufacturing defects, design errors or technical anomalies attributable to production, confirmed by specialist technicians appointed by Giestas Mobiliário. It confers the right to repair or replacement of the piece, and does not include a refund, except where legally required.

20. Damage Potentially Covered by the Commercial Guarantee

Subject to technical analysis, the following may be covered:

• finishing, lacquer or varnish defects attributable to manufacture;
• need for adjustment of components;
• abnormal warping of materials due to a manufacturing defect;
• veneer lifting due to a production defect;
• structural failures attributable to design or manufacture.

21. Guarantee Exclusions

The following are excluded from the guarantee, whether legal or commercial: damage resulting from:

• misuse or use other than the intended purpose;
• normal wear and tear from use;
• prolonged direct sun exposure, excessive humidity, corrosive environments, heat sources, extreme cold or marked temperature variations;
• inadequate cleaning or use of abrasive products;
• accidental damage or damage caused by third parties;
• improper assembly, disassembly or installation by external parties;
• unauthorised alterations, repairs or interventions;
• lack of proper maintenance;
• improper transport or storage after delivery.

22. Products from Other Suppliers

The legal guarantees in force apply to products from other suppliers and, where they exist, the commercial guarantees of the respective manufacturers.

Specific conditions may exist for certain categories, namely fabrics, upholstery, mattresses, bed bases, lamps, lampshades, rugs, wallpapers, garden furniture and decorative pieces.

23. Maintenance Care

Failure to follow these recommendations may compromise the guarantee.

24. Complaints

To submit a complaint relating to products, orders, deliveries or services, the customer may contact:

• Email: geral@giestasmobiliario.com
• Telephone: +351 937 519 516
• Address: Rua da Passagem n.º 680, 4440-565 Valongo

The complaint must include a clear description of the situation, the order or invoice number, photographs and other relevant elements. Giestas Mobiliário reviews each complaint and responds within a period appropriate to its nature.

25. Complaints Book

The customer may also submit a complaint through the Electronic Complaints Book (Portugal).

26. Alternative Dispute Resolution

In the event of a consumer dispute, the consumer may turn to CICAP – Centro de Informação de Consumo e Arbitragem do Porto (www.cicap.pt), Rua Damião de Góis, 31, Loja 6, 4050-225 Porto, or to another competent alternative dispute resolution entity, whose list is available at www.consumidor.gov.pt.

27. Ownership of the Items

Ownership of the items passes to the customer after full payment of the price, including taxes, shipping, assembly or other associated services, where applicable. Until then, the products remain the property of Giestas Mobiliário.

28. Intellectual Property

All content on the website — texts, images, photographs, videos, logos, design, graphic elements and catalogues — is the property of Giestas Mobiliário or of duly authorised third parties. Its reproduction, copying, modification, distribution or commercial use without prior written authorisation is prohibited.

29. Data Protection

The processing of personal data in the context of using the website and managing orders is governed by the Privacy Policy available on the website, where the customer will find information on the data collected, purposes, retention periods, data subjects’ rights and contacts for exercising them.

30. Changes to the Terms and Conditions

Giestas Mobiliário may change these Terms and Conditions at any time, for legal, operational, commercial or technical reasons. Changes are published on the website and apply only to orders placed after their publication.

31. Applicable Law

These Terms and Conditions are governed by Portuguese law. In the event of a dispute, and without prejudice to mandatory consumer protection rules, Portuguese courts have jurisdiction.

Last updated: October 2026